Privacy Policy

Last updated: 20 October 2026

1. Who We Are

BRICK3D PRINTING LTD ("BRICK3D", "we", "us" or "our") is responsible for the personal information collected through this website.

Company: BRICK3D PRINTING LTD
Company number: 16781243
Registered in: England and Wales
Registered office: 34A St. Austins Road, Preston, PR1 3QT
Email: brick3dprinting@hotmail.com
Website: www.brick3dcustomtools.co.uk

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you visit our website, contact us or place an order, we may collect:

  • Your name, email address and telephone number.

  • Your billing and delivery addresses.

  • Details of the products you order and your order history.

  • Personalisation instructions, including names, lettering, colours and design preferences.

  • Logos, photographs or artwork you upload for customised products.

  • Messages and enquiries you send to us.

  • Payment confirmation and transaction information.

  • Technical information relating to website usage, such as information collected through necessary cookies.

We only collect information reasonably necessary to operate our business and fulfil customer orders.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil orders.

  • Manufacture and personalise products according to your instructions.

  • Arrange delivery and provide order updates.

  • Respond to enquiries and customer service requests.

  • Process refunds, returns and complaints.

  • Maintain business and financial records.

  • Protect our business against fraud and misuse.

  • Comply with applicable legal obligations.

4. Our Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases where appropriate:

Performance of a contract: To process purchases, customise products, arrange delivery and provide customer support relating to orders.

Legal obligation: To maintain records and comply with applicable tax, accounting and consumer protection requirements.

Legitimate interests: To respond to business enquiries, operate and improve our services, maintain security and prevent fraud, where those interests are not overridden by your rights.

Where consent is legally required for additional processing, such as certain marketing or non-essential cookies, we will seek that consent.

5. Customer Artwork and Personalised Designs

When you upload a logo, image or other artwork, we use it to prepare and manufacture your requested personalised products.

Artwork may be reviewed, adjusted or converted into formats suitable for engraving, 3D printing or other manufacturing processes.

We will not use customer-supplied artwork for unrelated promotional purposes without appropriate permission.

Please ensure that you have the necessary rights or permission to use any artwork you submit.

6. Payments and Third-Party Services

Our website is operated using Webador, which provides website hosting and online store functionality.

Payments are processed through the payment services available at checkout. Relevant transaction information may be shared with the payment provider to complete your purchase.

We may also share information with delivery companies, IT service providers and other service providers where necessary to fulfil orders or operate our business.

We do not sell customers' personal information.

7. International Deliveries

Where you request delivery outside the United Kingdom, we may share necessary information with postal operators, couriers and customs authorities.

This may include your name, delivery address, telephone number and information about the goods being shipped.

This information is required to arrange international delivery and comply with customs requirements.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Order, transaction and accounting records are retained for the periods required by applicable law.

Customer correspondence, uploaded artwork and personalisation instructions are retained only while needed for fulfilling orders, handling enquiries, resolving disputes or other legitimate business purposes.

Information that is no longer required will be securely deleted or otherwise disposed of.

9. Cookies and Website Information

Our website uses cookies and similar technologies that are necessary for the website and shopping basket to function.

Webador provides the technical functionality for our website.

If additional analytics, tracking or third-party content is used, we will provide appropriate information and obtain consent where required.

You can also control or remove cookies through your browser settings, although disabling necessary cookies may affect website functionality.

10. How We Protect Your Information

We take reasonable steps to protect customer information against unauthorised access, loss, misuse and disclosure.

Access to customer orders, uploaded files and other personal information is restricted to those who need it for legitimate business purposes.

Our website uses HTTPS encryption to help protect information transmitted between your browser and the website.

11. Your Data Protection Rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of information in certain circumstances.

  • Request restriction of certain processing.

  • Object to processing based on legitimate interests.

  • Request the transfer of information where applicable.

  • Withdraw consent where processing relies on consent.

To exercise your rights, please contact us using the email address above.

We will respond in accordance with applicable data protection requirements.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality or legal requirements.

The latest version will be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

BRICK3D PRINTING LTD
Email: brick3dprinting@hotmail.com
Registered office: 34A St. Austins Road, Preston, PR1 3QT